Connect every channel your customers already use
Step-by-step connection guides for all thirteen channel types, plus the settings every channel shares — routing, calling hours, health and concurrency.
21 tutorials in this section
Tutorials in Channels & setup
Add a channel: the icon grid, not a form
Pick a type from a grid of thirteen icons and its config pane opens immediately. Learn the pattern once and all thirteen channels are the same shape.
ReadConnect WhatsApp Business with Facebook sign-in
One click connects the WhatsApp Business account. No credential form to fill in, and the sign-in route configures the webhook for you as well.
ReadConnect WhatsApp Business manually with your own credentials
Manual setup reveals phone number ID, business account ID, secret and app ID, for when your provider needs them by hand. The webhook becomes your job.
ReadConnect Instagram DMs
Instagram is single sign-on only — there are no credential fields, by design. Story replies and DMs arrive as ordinary conversations in the same queue.
ReadConnect a Facebook Page
One sign-in connects the page. Everything a customer sends it arrives in the shared inbox with the contact record beside it, replacing the Pages app for messages.
ReadConnect Telegram with BotFather
Token-based setup, no OAuth dance. A Telegram bot username and its token are the whole prerequisite — and there is one Telegram rule that catches people out.
ReadConnect Viber
Two fields and the channel is connected. Worth having wherever Viber is the default messenger, and identical to every other chat channel once it is in.
ReadConnect LINE
Three values from your LINE official account — bot basic ID, channel token and channel secret — and it joins the same queue as everything else.
ReadInstall the web widget and allow your domains
Copy one embed snippet, allow your domains, and visitors can chat — or start a voice call with your AI agent straight from the page. The fastest channel to get live.
ReadConnect an SMS provider
Typed credential fields — a dial-code select and number for the phone, masked inputs for secrets — and SMS joins the same inbox as everything else.
ReadConnect a shared mailbox as an email channel
The team address — support@, sales@, hello@ — as a channel. Your own personal mailbox is a different thing in a different place, and mixing them up hurts.
ReadConnect Twilio
Point a Twilio number at Convarza and choose what answers it: your agents, an AI voice agent, or a call flow. The numbers and the carrier relationship stay yours.
ReadConnect Maqsam
The same controls every calling channel gets — credentials, a resource picker, region and direction — for teams whose telephony sits with Maqsam.
ReadConnect a SIP trunk for outbound calling
Username, password, port, server domain or IP, protocol and media encryption. Tick Registration if your carrier needs it — it is a checkbox, not a hidden mode.
ReadConnect a SIP inbound gateway
Give the IP or domain of your gateway and pick the protocol. Incoming calls hit your flow or your AI agent — and half the work happens on your gateway, not here.
ReadThe settings every channel has, and the ones only some do
Chat channels and calling channels deliberately do not share controls. Knowing which set you are looking at saves hunting for a field that was never meant to exist.
ReadSet restricted calling hours on a channel
Per-day on/off, Copy Mon→Fri, one timezone and date exceptions. Campaigns inherit them and can only narrow them, never widen them.
ReadRead channel health and fix a disconnection
Most outages are visible on the connection card before customers notice. How to read it, read the whole estate at once, and what breaks per channel type.
ReadSet concurrency with the allowed calls count
How many calls a line may run at once. It belongs to the channel rather than the campaign, which is why a slow campaign is usually a line problem.
ReadFind and use a channel webhook URL
The connection card shows the webhook URL, its verify token and when the last event arrived. It is how a provider tells Convarza that something happened.
ReadAuto-close conversations and control contact creation
Two chat-channel settings that decide how tidy your queue and your contact list stay — and both have a real cost if you set them without thinking.
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