Everything WhatsApp does that no other channel does
Templates, flows, canned messages, payments and the QR code. WhatsApp is the only channel type with its own card, so it gets its own section.
7 tutorials in this section
Tutorials in WhatsApp
Create and submit a WhatsApp message template
Outside the 24-hour window a template is the only way to start a WhatsApp conversation. Here is how to write one that gets approved the first time.
ReadFix a rejected WhatsApp template
Rejections are almost always one of six things. Work through them in this order rather than rewriting the message from scratch — and rewrite once, not four times.
ReadManage WhatsApp flows
Structured, form-like interactions inside a WhatsApp chat — for the things that genuinely are a form, and not for the things that are a conversation.
ReadSet up canned messages for WhatsApp
The replies your team types forty times a day, saved once. Unlike templates they need no Meta approval, because they only work inside an open conversation.
ReadSet up WhatsApp payments and take money inside the chat
What WhatsApp Payments really requires: a supported gateway, a named payment configuration and an order_details message — plus the limits that bite mid-sale.
ReadGenerate a wa.me QR code for your number
A QR block with your wa.me link and a downloadable code. Put it where people are standing with a phone already in their hand.
ReadSet the channel message user and broadcast timings
Who outbound WhatsApp appears to come from, and the hours automated messages are allowed to go out. The chat equivalent of restricted calling hours.
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