Keep calling the list so nobody has to
Pick a line, pick who answers, build the audience and write the follow-up sequence in sentences rather than retry counters.
10 tutorials in this section
Tutorials in Campaigns
Create an outbound calling campaign
Four decisions: the line, who answers, the audience and the sequence. Everything a campaign could duplicate from elsewhere has been left where it already lives.
ReadChoose the line a campaign dials on
Only calling channels with outgoing enabled — and the line you pick decides your hours, your concurrency and, more than anything, your answer rate.
ReadChoose who answers for a campaign
An AI bot or a call flow — the same two-way choice a channel makes. The bot owns everything about how it sounds.
ReadBuild a campaign audience
A dynamic filter, a static list, or an import. The choice between them matters far more than people expect.
ReadWrite the follow-up sequence in plain English
A text box, in sentences. There is no retry-after field and no max-attempts counter, because nobody briefs a new agent that way.
ReadOverride calling hours for one campaign
Hours come from the channel by default. A campaign can narrow them for itself, and reset back — but it can never widen them.
ReadRead campaign metrics
Dial attempts, connect rate, meetings booked and progress — and how to tell a list problem from a script problem.
ReadHow campaign outcomes move lead stages
A campaign uses the same outcome table a person does, which is why campaign results and pipeline reports agree without reconciliation.
ReadPause, resume and stop a campaign
What to do when something is wrong, what happens to contacts mid-sequence, and why pausing beats deleting.
ReadWhy a campaign is always outbound
There is no direction control, because a campaign that waits for the phone to ring is just a channel.
Read