When something is not working
Written the way people actually search — by the symptom, not by the feature. Start with what you can see going wrong.
12 tutorials in this section
Tutorials in Troubleshooting
A channel shows as disconnected
Work through it in this order. The cause is almost always something that changed outside Convarza, not inside it.
ReadMessages are not arriving
Outbound working while inbound does not is a specific, common failure with a specific, common cause.
ReadMy WhatsApp template was rejected
The quick triage, in the order that resolves it fastest — and why you should rewrite once rather than four times.
ReadThe AI bot is not answering
Almost always one of six things, and the first one accounts for most of them.
ReadThe bot answers but never hands over
A bot with no way out is the worst failure mode available, because the customer cannot escape and you cannot see it happening.
ReadCalls are not connecting
Ringing and dropping, refusing to dial, or silent audio — three different symptoms with three different causes.
ReadThe voice agent sounds wrong or speaks the wrong language
Accent, language switching, mispronounced names and awkward pauses each have a different fix.
ReadA campaign is not dialling, or is dialling too slowly
Six causes, ordered by how often they are the answer. Concurrency is usually the one.
ReadA workflow did not run
Read the three blocks out loud first. Most workflow bugs are visible in the definition rather than hidden in a log.
ReadI have hit a plan limit
Which limit you have hit, what it stops working, how to tell from the symptom alone, and the fixes that cost nothing before you consider upgrading.
ReadContacts are duplicating
Four causes, and all of them are much cheaper to prevent than to clean up.
ReadLeads are arriving but nobody is calling them
Almost always one thing: the contacts have no owner. Here is how to confirm it and stop it happening again.
Read