Cancellation & Refund Policy
Sixty days to change your mind, cancellation from inside the product, and a plain list of what we do not refund. No retention call, no exit interview.
Last updated 2 September 2026 · Profunnel Technologies Private Limited
In one paragraph. New subscribers get a full refund of the subscription fee within 60 days, no reason required. After that, cancel any time and you keep the service until the end of the period you have paid for. Usage-based charges — calling minutes and messages you actually consumed — are not refundable, because we already paid the carrier for them.
1. The 60-day money-back guarantee
If you are a new subscriber and Convarza AI is not right for you, ask for your money back within 60 days of your first subscription date and we will refund the subscription fee in full. You do not have to justify the request.
- It applies to new subscribers only — those signing up for Convarza AI for the first time.
- It covers the subscription fee. It does not cover usage charges (section 4).
- Request it in writing to support@convarza.com within the 60 days.
- Once approved, the refund is issued within 7 days.
Sixty days is deliberately generous. Connect a channel, build an agent, run a real campaign and find out properly — that is what the window is for.
2. Cancelling
Cancel yourself, from Billing inside the product. Billing is admin-only, so an account admin has to do it. There is no form to fill in and nobody to call.
- Your account stays fully active until the end of the current billing period. You have paid for that time and you keep it.
- No further charges are taken after that.
- Nothing is deleted at the moment you cancel. Export your data before the period ends — after termination it is deleted in line with the Privacy Policy, and we hold no separate copies.
3. Refunds after 60 days
Subscriptions cancelled after the first 60 days are not refundable, and we do not refund the unused part of a term. On a yearly plan you keep access until the paid term ends.
Yearly billing is discounted precisely because it is committed — that is where the two free months come from.
4. What is never refundable
Usage costs us money the moment it happens, so it cannot be returned:
- AI calling minutes and AI messages you have consumed. We have already paid the carrier and the model provider for them.
- Included allowances that go unused. Minutes, messages and automation actions do not roll over between billing periods and have no cash value.
- Charges from your own carrier where you connect a Twilio, Maqsam or SIP account. That relationship and its billing are between you and them.
- Third-party fees such as WhatsApp conversation charges levied by Meta.
5. Exceptions
The 60-day rule is our standard, not an absolute. We will look at a refund request outside the window, case by case, where there has been:
- A significant service disruption attributable to us.
- A severe technical fault we could not resolve in reasonable time.
- A failure to deliver a capability we specifically promised you before you subscribed.
Write to support@convarza.com with what happened. We will look at it honestly and answer promptly, including when the answer is no.
6. Changes to this policy
We may update this policy. Changes are announced in the product and on this page, and they do not apply retrospectively to a refund request already made. The date at the top always reflects the current version.
7. Contact
Refunds and cancellation: support@convarza.com
Billing questions: sales@convarza.com
Profunnel Technologies Private Limited, 268, Tower Blossom, Gaur Saundaryam, Techzone IV, Greater Noida West, Gautam Budh Nagar, Uttar Pradesh 201318, India.