Eleven parts, and none of them needs syncing
Everything here reads and writes the same contacts, the same conversations and the same calendar. That is not an integration story — it is one product.
Answer
4Where conversations arrive and who takes them.
Shared inbox
WhatsApp, Instagram, Facebook, Telegram, Viber, LINE, your web widget, SMS and email land in a single queue your team actually works from.
AI chatbot
One bot answers WhatsApp, Instagram, your web widget, SMS and email — and hands the conversation to a person the moment your condition says it should.
AI voice agents
An AI agent answers your line in natural speech, follows your prompt, calls your functions, and hands to a human the moment it should.
Call flows
Ring agents, hand to an AI agent, branch on a condition, run an IVR menu, check business hours, take voicemail — as one flow you can read.
Reach
4Going out on every channel the customer is on, until they connect.
Campaigns
AI call. No pickup, WhatsApp. Four hours on, call again. Still nothing, email. Written as sentences, running from a day to two months, across every channel your customer actually uses.
Sequences
Someone fills a form, or you enrol them by hand. Then a call, a WhatsApp, a wait, an email — and along the way a stage change, a task, a booked meeting. A campaign and a workflow in one.
WhatsApp marketing
Send an approved template to an audience, hold it to the hours somebody can reply, and let every answer land in the shared inbox — where an AI agent or your team picks it up.
Email marketing
Send to a segment built from the same contacts, stages and call outcomes the rest of the product uses. Replies land in the shared inbox. One record per person, not a separate list.
Automate
1Rules for records and state, so the talking stays in the tools above.
Record
2What the conversations leave behind.
The parts already agree about who the customer is
A call outcome moves a lead stage. A stage change takes a contact out of the calling list. A campaign writes to the same activity feed the inbox reads. A booking link publishes the same availability the voice agent offers.
- No sync job, no field mapping, no nightly reconciliation.
- One permission model — agent, manager, admin — across every part.
- One vocabulary for assignment, one for lead stages, one for hours.