Eight parts, and none of them needs syncing
Everything here reads and writes the same contacts, the same conversations and the same calendar. That is not an integration story — it is one product.
Answer
4Where conversations arrive and who takes them.
Shared inbox
WhatsApp, Instagram, Facebook, Telegram, Viber, LINE, your web widget, SMS and email land in a single queue your team actually works from.
AI chatbot
One bot answers WhatsApp, Instagram, your web widget, SMS and email — and hands the conversation to a person the moment your condition says it should.
AI voice agents
An AI agent answers your line in natural speech, follows your prompt, calls your functions, and hands to a human the moment it should.
Call flows
Ring agents, hand to an AI agent, branch on a condition, run an IVR menu, check business hours, take voicemail — as one flow you can read.
Reach
2Going out, and keeping going when nobody picks up.
Record
2What the conversations leave behind.
The parts already agree about who the customer is
A call outcome moves a lead stage. A stage change takes a contact out of the calling list. A campaign writes to the same activity feed the inbox reads. A booking link publishes the same availability the voice agent offers.
- No sync job, no field mapping, no nightly reconciliation.
- One permission model — agent, manager, admin — across every part.
- One vocabulary for assignment, one for lead stages, one for hours.