Automations you can read out loud
When this happens · only if · then, in order. Numbered steps, an owner who is told when it fails, and a Live toggle. No formula builder.
Three blocks, and you are done
When this happens
A chat arrives unassigned. A call ends with no answer. A contact reaches a stage. A form is submitted. A campaign finishes.
Only if
The optional narrowing. Only for this channel. Only outside business hours. Only when the lead stage is still open.
Then, in order
Numbered steps that run top to bottom. Assign it, send a message, create a task, move the stage, notify someone.
What you will not find: a numeric trigger builder, a condition matrix, or a canvas of unlabelled nodes. If an automation cannot be read out loud in a stand-up, nobody will trust it enough to leave it on.
“Automations” told you nothing
Workflows are a rail item, beside Campaigns and AI bots, because building them is daily work — not a settings pane you visit twice a year. They sit where the work is.
- A Live toggle per workflow, so nothing runs by accident.
- An owner per workflow, told when it fails.
- Managers and admins only — agents never see the item.
Workflow FAQ
How is a workflow written?
As three plain-English blocks: When this happens, Only if, and Then, in order — with the steps numbered. Anyone on the team can read one and say whether it is right, which is the entire test.
What happens when a workflow fails?
Its owner is told. Every workflow has one, precisely so a broken automation is somebody's problem rather than nobody's.
Can I turn one off without deleting it?
Yes — a Live toggle on each workflow. Turning it off stops it running and keeps the definition.
Who can build workflows?
Managers and admins. Agents do not see the rail item at all, because automations change how everyone's work arrives.
How many automation runs do I get?
5,000 a month on Starter, 35,000 on Pro, 125,000 on Growth and 300,000 on Scaler. Full comparison.
Written about this
Write your follow-up sequence the way you would brief a new agent
Retry-after and max-attempts fields describe a machine. Sentences describe the job. Convarza takes the sentences.
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ReadCall outcome and lead stage are different things
One describes an attempt. The other describes a person. Conflating them is why your pipeline reports never reconcile.
ReadIt is all one product
Everything here reads and writes the same contacts, the same conversations and the same calendar. Nothing needs syncing.
Shared inbox
WhatsApp, Instagram, Facebook, Telegram, Viber, LINE, your web widget, SMS and email land in a single queue your team actually works from.
AI chatbot
One bot answers WhatsApp, Instagram, your web widget, SMS and email — and hands the conversation to a person the moment your condition says it should.
AI voice agents
An AI agent answers your line in natural speech, follows your prompt, calls your functions, and hands to a human the moment it should.
Call flows
Ring agents, hand to an AI agent, branch on a condition, run an IVR menu, check business hours, take voicemail — as one flow you can read.
Campaigns
Pick a line, pick who answers, describe the follow-up sequence in plain English, and let it work the list inside your calling hours.
Contacts & CRM
Lead stages that mean something, a schema you define yourself, and every call, chat and note on one timeline.
Calendar & booking
Connect Google or Microsoft, publish a booking link with your real availability, and let the AI agent book straight into it.