An AI receptionist for hotels and restaurants: every guest answered, day and night
A hotel front desk or a restaurant floor is busiest exactly when the phone rings most — check-in rush, dinner service, late at night. Convarza AI answers those calls and WhatsApp messages with an AI receptionist that handles the questions guests ask every day, takes reservation enquiries, and hands every booking change, special request and complaint to your team.
What breaks first for a hotel or restaurant front desk
The phone rings during the rush
Staff cannot check in a guest or serve a table and answer the phone at once. A caller who gets no answer books somewhere else.
Guest messages scattered across phones
WhatsApp on the manager's phone, Instagram DMs on another, email in a shared box. Requests get missed and guests ask twice.
Staff repeating the same answers
Check-in time, parking, menu, directions, whether you take pets. Every shift answers them dozens of times.
Every guest message in one shared inbox
WhatsApp, Instagram, Facebook, your website chat and email arrive in one queue the whole team can see. The AI handles the routine ones; staff pick up anything it hands over, with the full conversation.
- The AI badge shows which chats the bot is handling.
- Assigning a chat takes the bot out and puts a person in.
- The Unreplied filter catches any guest still waiting.
From first question to a happy guest
How a guest enquiry moves through Convarza AI.
Every call and message is answered
The AI voice agent picks up the calls your team cannot, and the chatbot answers WhatsApp, Instagram and your website, from the same facts: timings, rooms, menu, location and policies.
Reservation enquiries are captured
The agent takes the date, party size or stay details and contact number, and books a table or callback slot where your calendar allows — or hands the enquiry to your team to confirm.
Changes and requests go to a person
Cancellations, refunds, special requests and complaints are handed to staff with the conversation attached, so nobody asks the guest to repeat themselves.
Guests are reminded and welcomed back
Confirmations and reminders go out on WhatsApp, and past guests can be reached with offers — with an easy way to stop.
The parts of Convarza AI that do the work
AI receptionist on your phone line
Answers when the desk is busy and after hours, on your own numbers, in English or Hindi.
WhatsApp and Instagram chatbot
Rooms, menus, timings and directions answered all night.
One inbox for the team
Every guest conversation in one queue, not on one person's phone.
Table and callback booking
Bookable slots from a connected calendar, with least notice and daily caps.
Call flows for busy hours
Ring the desk first, bring in the AI when nobody answers, take voicemail last.
Guest offers on WhatsApp
Broadcasts to past guests who opted in, with replies answered in the inbox.
When this is not the right fit
Convarza AI is not a property management system, a channel manager or a table-management platform: room inventory, rates and confirmed reservations stay in those systems. It handles the conversations around them — questions, enquiries, requests and reminders — so your team can focus on the guests in front of them.
Step-by-step guides for this
Hand a call to an AI voice agent mid-flow
The step that turns an unanswered call into a conversation instead of a voicemail nobody listens to.
ReadBuild a knowledge base from PDFs and documents
Your help centre was written for people who are already reading it. An agent needs the same facts arranged very differently.
ReadWrite handover conditions
The bot's job includes knowing when it is done. Most disappointing deployments fail at the seam, not at the answer.
ReadGenerate a wa.me QR code for your number
A QR block with your wa.me link and a downloadable code. Put it where people are standing with a phone already in their hand.
ReadWritten about this
What an AI receptionist should answer after hours — and what it should not
The calls you miss between 7pm and 9am have a floor of zero, which makes them the safest place to start. The trick is knowing where to stop.
ReadSetting up a WhatsApp chatbot your customers will not hate
A menu of numbered options is why people type "agent" first. How to set up a WhatsApp chatbot that answers, books and knows when to fetch a person.
ReadPress 1 is not routing: how Convarza AI routes calls by what callers say
A keypad menu makes callers sort themselves. Conversational IVR asks what they need and routes on the answer. How it works, and when a keypad still wins.
ReadAI calling and chatbots for hotels and restaurants: FAQ
Can an AI receptionist take hotel or restaurant reservations?
It can take reservation enquiries and book into a connected calendar where that fits your process, or capture the details and hand them to your team to confirm in your booking system. Changes and cancellations go to a person.
Will it work after hours?
Yes. A call flow can ring your desk during opening hours and bring in the AI agent after close, so late callers get an answer instead of voicemail. Hand a call to an AI agent mid-flow.
Can guests message us on WhatsApp and Instagram?
Yes. WhatsApp, Instagram, Facebook Messenger, your website chat and email all feed one shared inbox, and one AI chatbot can answer on all of them. Put a WhatsApp QR code on menus and room cards.
Does it connect to our PMS or booking engine?
There is no native PMS or booking-engine connector. Systems that can post to a URL, or that Zapier, Make or Integrately can reach, connect through a catch hook or the developer API.
Can it take payments?
WhatsApp payments can be set up to take money inside the chat. Set up WhatsApp payments.
What does Convarza AI cost?
Four plans from ₹2,499 a month, with no setup fee and no per-conversation charge. See pricing.
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