One platform, four very different teams
An online store drowning in “where is my order”. A property sales team losing enquiries overnight. A fintech support desk that has to show who saw what. A D2C brand answering six channels at once. Here is how each of them runs on Convarza AI.
Use cases by industry
WhatsApp shared inbox for e-commerce
Order status, returns and pre-sale questions on WhatsApp and Instagram — in one queue, with an AI bot taking the routine ones and payments inside the chat.
See how it works Real estateAI voice agents for real estate
An AI voice agent that calls new enquiries, asks budget, location and timeline, and books the site visit into a sales rep's calendar before a competitor rings.
See how it works FintechCustomer support platform for fintech
WhatsApp, email, web chat and phone in one place, an AI agent that answers from your approved content, and role-based access, recordings and an audit trail.
See how it works D2C brandsOmnichannel inbox for D2C brands
Instagram, WhatsApp, Facebook, web chat, email and phone in one queue, one customer record behind every thread, and campaigns that reach people where they reply.
See how it worksAbout these use cases
Is Convarza AI built only for these industries?
No. It is one platform — shared inbox, AI chatbot, AI voice agents, campaigns, contacts and calendar — and these pages show how four kinds of team put it to work. The same parts serve clinics, education, services and B2B sales.
Do the industry pages describe different products or plans?
No. Every plan has the whole platform; plans differ by users, channels and volume. Compare the plans.
My industry is not listed. Will it fit?
If your customers reach you on WhatsApp, social DMs, email or the phone, and more than one person answers them, it probably will. Tell us how your team works and we will say honestly if it does not.
It is all one product
Everything here reads and writes the same contacts, the same conversations and the same calendar. Nothing needs syncing.
Shared inbox
WhatsApp, Instagram, Facebook, Telegram, Viber, LINE, your web widget, SMS and email land in a single queue your team actually works from.
AI chatbot
One bot answers WhatsApp, Instagram, your web widget, SMS and email — and hands the conversation to a person the moment your condition says it should.
AI voice agents
An AI agent answers your line in natural speech, follows your prompt, calls your functions, and hands to a human the moment it should.
Call flows
Ring agents, hand to an AI agent, branch on a condition, run an IVR menu, check business hours, take voicemail — as one flow you can read.
Campaigns
AI call. No pickup, WhatsApp. Four hours on, call again. Still nothing, email. Written as sentences, running from a day to two months, across every channel your customer actually uses.
Sequences
Someone fills a form, or you enrol them by hand. Then a call, a WhatsApp, a wait, an email — and along the way a stage change, a task, a booked meeting. A campaign and a workflow in one.
WhatsApp marketing
Send an approved template to an audience, hold it to the hours somebody can reply, and let every answer land in the shared inbox — where an AI agent or your team picks it up.
Email marketing
Send to a segment built from the same contacts, stages and call outcomes the rest of the product uses. Replies land in the shared inbox. One record per person, not a separate list.
Workflows
Not closed in five days, move it to Lost. Owner deactivated, reassign. Form submitted, create the contact. When this happens · only if · then, in order — for records and state, so campaigns and sequences can handle the talking.
Contacts & CRM
Lead stages that mean something, a schema you define yourself, and every call, chat and note on one timeline.
Calendar & booking
Connect Google or Microsoft, publish a booking link with your real availability, and let the AI agent book straight into it.