Convarza AI vs Wati: when WhatsApp is not the only line ringing
Wati is a WhatsApp specialist that has grown into Instagram, Messenger, TikTok and web chat, with AI agents on top. Convarza AI starts from a different place: the phone and the chat in one system, with an AI voice agent on your own numbers on every plan. Here is the difference, row by row, from Wati's own published pages.
Feature comparison
| Convarza AI | Wati | Notes | |
|---|---|---|---|
| WhatsApp Business API inbox and broadcasts | ✓ | ✓ | Both. Wati is a WhatsApp specialist and it shows. |
| Instagram and Facebook Messenger | ✓ | ✓ | Both connect them to the shared inbox. |
| TikTok DMs and RCS | — | ✓ | Wati lists both. Convarza AI supports neither. |
| Telegram, Viber and LINE | ✓ | Not listed | Not among the channels on Wati's pricing or home page. |
| SMS and email as conversation channels | ✓ | Not listed | Wati lists email as a support channel, not a messaging one. |
| AI chatbot / AI agent on the entry plan | ✓ | ✓ | Wati Growth includes 1 Astra AI agent and 2,000 AI credits a month. |
| AI voice agent | Every plan, from ₹2,499/mo | Business plan | Wati lists "Voice AI Agents with Astra" on Business, shown at ₹16,799/mo billed quarterly. |
| AI calls on your own phone numbers (Twilio, Maqsam, SIP) | ✓ | Not listed | The calling Wati describes is WhatsApp Business Calling. |
| One campaign that calls, then WhatsApps, then emails | ✓ | Not listed | Wati campaigns are described as WhatsApp campaigns. |
| Calendar and booking links built in | ✓ | Not listed | Convarza AI bots can book a slot from your calendar mid-conversation. |
| Users on the entry plan | 1 (Starter, ₹2,499/mo) | 3 (Growth, ₹2,699/mo billed quarterly) | Wati gives more seats at the entry price. |
| Shopify | Via webhook, Zapier or Make | Add-on, $4.99/mo | Wati has a dedicated Shopify integration; Convarza AI does not. |
Note: The Wati column is taken from Wati's own public pages as they stood on ; prices are as displayed there. "Not listed" means those pages do not mention it. Verify against their current pages before deciding.
Where Convarza AI is stronger
- An AI voice agent on every plan, answering and calling on your own Twilio, Maqsam or SIP numbers — not only WhatsApp calls.
- Campaigns that call, send a WhatsApp and email in the order you write, and stop per person the moment they reply.
- Nine chat channels in one inbox, including Telegram, Viber, LINE, SMS and email.
- A calendar with booking links that the AI uses to book real slots inside the conversation.
- Lead stages kept separate from call outcomes, with calls logged to HubSpot, Zoho, Pipedrive or Freshworks.
Where Wati is the better choice
- You need TikTok DMs or RCS — Convarza AI does not support them.
- Your store runs on Shopify and you want a ready-made integration rather than a webhook.
- You need three people on WhatsApp from day one at the lowest price — Wati Growth includes three users.
- WhatsApp is, and will stay, the only channel your customers use with you.
When the other option is the right one
If WhatsApp, Instagram and TikTok are where your customers live and you sell through Shopify, Wati is a strong, specialised choice. Convarza AI is for teams whose customers also pick up the phone — and who want the AI answering that call to be the same one answering the chat.
The whole platform, on every plan
Shared inbox
WhatsApp, Instagram, Facebook, Telegram, Viber, LINE, your web widget, SMS and email land in a single queue your team actually works from.
AI chatbot
One bot answers WhatsApp, Instagram, your web widget, SMS and email — and hands the conversation to a person the moment your condition says it should.
AI voice agents
An AI agent answers your line in natural speech, follows your prompt, calls your functions, and hands to a human the moment it should.
Call flows
Ring agents, hand to an AI agent, branch on a condition, run an IVR menu, check business hours, take voicemail — as one flow you can read.
Campaigns
AI call. No pickup, WhatsApp. Four hours on, call again. Still nothing, email. Written as sentences, running from a day to two months, across every channel your customer actually uses.
Sequences
Someone fills a form, or you enrol them by hand. Then a call, a WhatsApp, a wait, an email — and along the way a stage change, a task, a booked meeting. A campaign and a workflow in one.
About this comparison
Where does the information about Wati come from?
Only from Wati's own public pages, checked on 27 October 2026 and linked at the foot of this page. Where those pages do not mention a feature we write "Not listed", not "No" — it may exist and simply not be on the page. Products and prices change; check Wati's current pages before you decide, and if anything here is out of date, email legal@convarza.com and we will correct it.
Is Convarza AI a Wati alternative?
For teams that need the phone as well as WhatsApp, yes: Convarza AI puts an AI voice agent on your own numbers, nine chat channels and multi-channel campaigns in one system. For the needs listed under "where Wati is the better choice", it is not, and we would rather say so.
When would you tell me not to buy Convarza AI?
If WhatsApp, Instagram and TikTok are where your customers live and you sell through Shopify, Wati is a strong, specialised choice. Convarza AI is for teams whose customers also pick up the phone — and who want the AI answering that call to be the same one answering the chat.
What does Convarza AI cost?
Four plans from ₹2,499 to ₹54,999 a month, with yearly billing costing ten months. No setup fee and no per-conversation charge. See pricing.
Sources, checked 27 October 2026: Wati pricing · Wati home page. Wati is a trademark of its owner, used here only to identify the product compared. Convarza AI is not affiliated with or endorsed by Wati.
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