Every order question on WhatsApp, answered from one inbox
Your customers already message you on WhatsApp to ask where their order is, whether it comes in a medium, and how to return it. Convarza AI puts those chats — and your Instagram DMs — in one shared inbox your team works from, with an AI bot taking the routine questions and a person stepping in the moment it matters.
What breaks first for an online store
One phone, five people, no idea who replied
The WhatsApp Business app lives on one handset. Nobody can see which chats are answered, and when that person is on leave the queue simply stops.
The same three questions, all day
Where is my order, can I change the address, how do I return it. Each one is easy, and together they bury the pre-sale questions that would have become orders.
Broadcasts that get you reported
A sale message sent to everyone who ever bought once lands as spam. Reports lower your number's messaging limits — the opposite of what a campaign is for.
Your whole team on one WhatsApp number
Connect your WhatsApp Business account with one sign-in, and every agent works the same number from their own login. Agents see only the conversations assigned to them; managers see everything.
- Canned messages for the answers you give fifty times a day.
- Instagram DMs and story replies in the same queue as WhatsApp.
- Unassigned chats are bot chats, marked with an AI badge — so you always know who is talking.
From a WhatsApp message to a closed conversation
What happens to a customer message, start to finish.
A customer messages your number
It arrives in the shared inbox as a conversation, with the contact record — past orders you have logged, earlier chats, calls — beside the thread.
The AI bot answers what it can
It answers from your knowledge base, and can call your own order-status endpoint as a function, so “where is my order” gets a real answer rather than a link.
A person takes over when it should
Refunds, damaged goods, an angry customer: the bot hands over by your rule. Assigning the chat is the handover — the AI badge goes and the bot stops.
Nothing slips past Monday
The Unreplied filter shows every conversation still waiting for you, and a manager can reassign any of them through one picker.
The parts of Convarza AI that do the work
Order updates as WhatsApp templates
Approved templates for confirmations, dispatch and delivery. A catch hook from your store or an integration platform triggers them.
Payments inside the chat
Send an order_details message through a supported payment gateway, so a customer can pay without leaving WhatsApp.
Broadcasts to segments that want them
Filter on stage, recency and consent, set send-time windows, and let every reply land back in the shared inbox.
One AI bot on every chat channel
The same bot answers WhatsApp, Instagram, Facebook and your web widget, so you write the answers once.
A customer record, not just a thread
Notes, past conversations, calls, tasks and a lead stage on one record your whole team shares.
Calls when a chat is not enough
When a high-value order goes wrong, call from the same platform — and the call lands on the same record.
When this is not the right fit
If you get a handful of WhatsApp messages a day and one person answers them all, the free WhatsApp Business app is enough. Convarza AI earns its place when several people share the number, when the routine questions crowd out the sales ones, or when you want broadcasts and support on the same customer record.
Step-by-step guides for this
Connect WhatsApp Business with Facebook sign-in
One click connects the WhatsApp Business account. No credential form to fill in, and the sign-in route configures the webhook for you as well.
ReadSet up WhatsApp payments and take money inside the chat
What WhatsApp Payments really requires: a supported gateway, a named payment configuration and an order_details message — plus the limits that bite mid-sale.
ReadBuild a WhatsApp marketing segment that will not get you reported
The segment decides whether a broadcast is welcome or reported, and reports lower your number's limits. Filter on stage, recency and consent, then open three.
ReadFind conversations nobody replied to
The question every manager asks on a Monday, answered with one filter rather than a report — and the two-minute habit that catches leaks before customers do.
ReadWhatsApp shared inbox for e-commerce: FAQ
Can several agents use the same WhatsApp number?
Yes. That is the point of a shared inbox. You connect the number once through the WhatsApp Business API, and every agent works it from their own login, with assignment deciding who owns each conversation.
Does Convarza AI integrate with Shopify or WooCommerce?
Not as a native app. Store events reach Convarza AI through a catch hook or an integration platform such as Zapier, Make or Integrately — an order placed or shipped can create the contact, move a stage or send a WhatsApp template. See catch hooks and webhooks.
Can the AI bot tell a customer where their order is?
Yes, if you give it a function that calls your order-status endpoint. The bot asks for the order number, calls the function and answers from the result. Without one, it can answer from your knowledge base and hand anything order-specific to a person.
Can customers pay inside WhatsApp?
Yes, with a supported payment gateway and a named payment configuration. The setup and the limits are in WhatsApp payments.
What does WhatsApp messaging cost?
Meta bills per delivered template message, and the category — marketing, utility or authentication — changes the price a lot. Convarza AI does not add a per-conversation charge on top. How WhatsApp pricing works.
All use cases WhatsApp shared inbox for e-commerce AI voice agents for real estate Customer support platform for fintech Omnichannel inbox for D2C brands