Convarza AI vs Haptik: an enterprise AI agent platform, or AI calling and chat with published prices
Haptik is an enterprise AI agent platform from India: generative-AI agents for WhatsApp, web, Instagram, Messenger, RCS and voice, an omnichannel agent inbox, 100+ languages and integrations with the major CRMs and helpdesks — sold through demos, with no published pricing. Convarza AI covers AI calling, AI chat, a shared inbox and CRM in one product, on published plans you can start yourself. Row by row, from Haptik's own published pages.
Feature comparison
| Convarza AI | Haptik | Notes | |
|---|---|---|---|
| AI chat agent with knowledge base | ✓ | ✓ | Both answer from your documents and website. |
| AI voice agent, inbound and outbound | ✓ | ✓ | Both automate inbound and outbound calls. |
| Routing calls by what the caller says | ✓ | ✓ | Haptik lists dynamic call routing; Convarza AI routes through call flows. |
| Chat channels | WhatsApp, Instagram, Messenger, Telegram, Viber, LINE, web, SMS, email | WhatsApp, Instagram, Messenger, web, RCS, Google Business Messages, SMS, Teams, LINE | Haptik adds RCS and Google Business Messages; Convarza AI adds email and Telegram. |
| Languages | English and Hindi on voice | 100+ languages | |
| Telephony | Your Twilio, Maqsam or SIP numbers | Exotel and Twilio integrations listed | |
| Agent inbox for your team | ✓ | ✓ | Haptik calls it the Omnichannel Agent Inbox. |
| Contacts and lead stages built in | ✓ | Via CRM integrations | Haptik integrates with Salesforce, HubSpot, LeadSquared and Zoho SalesIQ. |
| One campaign: AI call, then WhatsApp, then email | ✓ | Not listed | |
| Appointment booking | Built-in calendar | AI Booking Agent | Haptik does not name the calendars it connects to. |
| Pricing | Published: from ₹2,499/mo | Not published | Haptik's calls to action are "Get a Demo" and "Contact Sales". |
Note: The Haptik column is taken from Haptik's own public pages as they stood on ; prices are as displayed there. "Not listed" means those pages do not mention it. Verify against their current pages before deciding.
Where Convarza AI is stronger
- Published plans from ₹2,499 a month that you can start yourself.
- Contacts, lead stages and the activity feed built in — no separate CRM needed for the AI to write to.
- Campaigns that call, then WhatsApp, then email, and stop per person the moment they reply.
- AI calling on your own Twilio, Maqsam or SIP numbers, with call flows, IVR and voicemail.
- Email and Telegram in the same inbox as WhatsApp, Instagram and the phone.
Where Haptik is the better choice
- You are a large enterprise wanting a managed, demo-led AI deployment.
- You need RCS or Google Business Messages, or 100+ languages.
- You need published certifications — Haptik lists ISO 27001:2022, HIPAA, GDPR and CCPA.
- You want ready-made Indian commerce and payment integrations such as Razorpay, PayU and LeadSquared.
When the other option is the right one
If you are a large enterprise looking for a managed AI-agent deployment across many channels and languages, Haptik is built for that. Convarza AI is for growing businesses that want AI calling, AI chat, a team inbox and a CRM in one product, on a published plan.
The whole platform, on every plan
Shared inbox
WhatsApp, Instagram, Facebook, Telegram, Viber, LINE, your web widget, SMS and email land in a single queue your team actually works from.
AI chatbot
One bot answers WhatsApp, Instagram, your web widget, SMS and email — and hands the conversation to a person the moment your condition says it should.
AI voice agents
An AI agent answers your line in natural speech, follows your prompt, calls your functions, and hands to a human the moment it should.
Call flows
Ring agents, hand to an AI agent, branch on a condition, run an IVR menu, check business hours, take voicemail — as one flow you can read.
Campaigns
AI call. No pickup, WhatsApp. Four hours on, call again. Still nothing, email. Written as sentences, running from a day to two months, across every channel your customer actually uses.
Sequences
Someone fills a form, or you enrol them by hand. Then a call, a WhatsApp, a wait, an email — and along the way a stage change, a task, a booked meeting. A campaign and a workflow in one.
About this comparison
Where does the information about Haptik come from?
Only from Haptik's own public pages, checked on 2 November 2026 and linked at the foot of this page. Where those pages do not mention a feature we write "Not listed", not "No" — it may exist and simply not be on the page. Products and prices change; check Haptik's current pages before you decide, and if anything here is out of date, email legal@convarza.com and we will correct it.
Is Convarza AI a Haptik alternative?
If you want AI calling, an AI chatbot, a team inbox and built-in CRM on published plans, yes. If you are a large enterprise wanting a managed AI-agent deployment with 100+ languages, RCS and Google Business Messages, Haptik is built for that.
When would you tell me not to buy Convarza AI?
If you are a large enterprise looking for a managed AI-agent deployment across many channels and languages, Haptik is built for that. Convarza AI is for growing businesses that want AI calling, AI chat, a team inbox and a CRM in one product, on a published plan.
What does Convarza AI cost?
Four plans from ₹2,499 to ₹54,999 a month, with yearly billing costing ten months. No setup fee and no per-conversation charge. See pricing.
Sources, checked 2 November 2026: Haptik home page · Haptik voice AI agents · Haptik WhatsApp · Haptik integrations · Haptik security. Haptik is a trademark of its owner, used here only to identify the product compared. Convarza AI is not affiliated with or endorsed by Haptik.
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