Author
Posts by Chinmay Gaikawad
5AI call analytics: what your CRM dashboard should show once an AI is making the calls
Talk time and leaderboards stop meaning much once an AI makes the calls. The six things AI call analytics should show, and the numbers that mislead.
ReadWhat a WhatsApp CRM actually needs to do
Your sales happen on WhatsApp and your CRM gets updated on Friday from memory. Seven things a WhatsApp CRM must do, and how to spot a broadcast tool.
ReadAppointment reminders that actually reduce no-shows
One reminder is worth sending. Three is nagging. The timing, the channel and the one word that makes people reply instead of ignoring it.
ReadCall outcome and lead stage are different things
One describes an attempt. The other describes a person. Conflating them is why your pipeline reports never reconcile.
ReadThe five call metrics worth a dashboard
Most call dashboards measure what is easy to count. Five numbers that change decisions, and three popular ones that mostly do not.
Read